Policies

You Must be over the age Of 21 to reserve with the Atlantic Oceanside Motel and Suites,there is NO exception to this rule.

Deposit Policy:

We require a deposit to confirm/guarantee a reservation. This deposit amount is usually an amount equal to the first night’s rate plus tax. We will charge this deposit to a credit card or a check may be sent if it is received by at least 7 days from the date the reservation was made. After your deposit is received we will send a confirmation letter.

We provide one parking space per room on our lot. Extra vehicles may seek parking from the Town of Dewey Beach. See town website for regulations. The town requires a permit to park from May 15 to September 15.

Cancellation Policy:

If you need to cancel your reservation you may call or email at least 7 days prior to your arrival date to notify us. We will promptly refund your deposit less a $20 (plus tax) service charge. If you cancel within 7 days of your arrival date for any reason, you will forfeit your deposit. Taxes not included in above rates.

Early Departure:

Refunds are not offered for early departure. Weather, other than hurricanes, is not a reason for refunds.

Hurricane Policy:

In the event of a hurricane we follow the policy recommended by this area’s chamber of commerce. Under a tropical storm watch or warning no refunds are given. Under a hurricane watch you may transfer deposits to another date. Under a hurricane warning we will refund or transfer deposits.

Check-In:

Check-in time is 3:00 pm or later. If you arrive before 3:00 pm and your room is available there will be an additional fee for early check in, please check with reservation staff for pricing and availability. We require that at least one guest checking in and staying in the room be over the age of 21.

Check-Out:

Check out time is 11:00 am. Generally, you may keep your vehicle in our parking lot until 3 pm. Please check with the office.

Late Check-Out:

From time to time we offer late check outs. There is usually a fee and you may stay until 5pm. Again, please check with the office.

Pet Policy:

Pets are welcome at our motel and suites locations year round, pet friendly rooms are limited. We charge a $10 per night pet fee. Guests with pets must provide a credit card at check-in. We will permit pets to be left in room unattended for short amounts of time. If your pet disturbs other guests you may be asked to leave.

Housekeepers will not service a room with a pet in the room. We will try to accommodate cleaning while you and your pet are out if you notify the office.

We enjoy having pets and even have a few weekends that groups of people with pets come to gather. If you are involved with a pet group ask us about arranging a special weekend.

Smoking Policy:

Rooms that permit smoking are restricted to certain room types. All Suites are non smoking. Smoking in a non-smoking room will result in a charge of no less than $150.00

Security:

We provide security on our property for most weekends and special events. Our security guards are provided by a contracted professional security company. The company will enforce our policies with regard to behavior while on our property. The security company’s responsibilities also include towing unauthorized vehicles from our lot. To review our rules for guests click here. The security company does have the power to evict guests if necessary. Evicted guests do not receive refunds for any remaining nights of their stay.

Taxes:

Applicable taxes subject to change without notice.

Damages:

All tenants will be held 100% responsible for any damages done to the property.